避免正面衝突How to Stay Sane in a Toxic Office

1. 忽視酸民Discard haters：

Never allow someone to certify if you are bothered by their meanness or not. If you can’t help but show that you are upset, find a way to peacefully take control of the situation.  Usually the easiest way to do this is to leave.

2. 沉著面對Stay cool：

Stay cool during the situation and take time to consider it later. Look for patterns. 

3. 開門見山Direct talks：

In direct talks about an issue, show compassion and be sincere.  Tell your co-worker that you respect their work, and that you want to ensure a positive working relationship.

看名人如何處理危機： Steve Jobs在1997年的WWDC大會上被一名觀眾當面洗臉，看看他如何巧妙解決頓時冷下來的場面：

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